I needed two windows replaced in my house and decided to use Home Depot, because I have a Home Depot credit card that defers payment for 12 months. Ordering from Home Depot in Pleasanton required some waiting time, because they are generally understaffed and you are lucky to find someone in the department you are shopping in. We ordered the windows on a Sunday, and the installer, C.A.M. Construction of Livermore was over on Wednesday to take measurements.
Unfortunately, the Home Depot expediter was completely disorganized and dropped the ball a number of times. When the windows had not even been ordered after two weeks, we decided to take our business to Lowes. We worried that we had lost the deposit that covered the measurements, but luckily Lowes also used C.A.M. construction as an installer, and they were able to use the same measurements.
This time the installation sales department of Lowes dropped the ball, and although the windows had been at their facility for nearly two weeks, they did not inform the installer, C.A.M. Construction, despite multiple calls from me.
Luckily, the very next day after C.A.M. was informed the windows were in, they called to set up an installation appointment, for the upcoming weekend. They installed the windows quickly, and we are very happy with the result. Although I can’t recommend ordering windows from Lowes or Home Depot, I can highly recommend C.A.M. construction for installation.